1. General Provisions

1.1. These Terms and Conditions set forth the rules governing the use of laser hair removal services provided by ALVALINE Sp. z o.o., Tax Identification Number (NIP): 5273052056 (hereinafter referred to as the “Salon”), with its registered office in Warsaw, 00-819, ul. Złota 75A/7.

1.2. These Terms and Conditions have been prepared in accordance with the applicable provisions of Polish law, including in particular:

• the Civil Code,
• the Consumer Rights Act,
• the Personal Data Protection regulations and the General Data Protection Regulation (GDPR).

1.3. These Terms and Conditions are available on the Salon’s website at www.alvaline.pl, at the Salon premises in a visible location, and upon the Customer’s request.

1.4. Each Customer is required to read and accept these Terms and Conditions prior to undergoing any treatment.

2. Definitions

2.1. Customer – a natural person using the services of the Salon.
2.2. Treatment – a laser hair removal procedure performed at the Salon.
2.3. Cosmetologist – a person possessing the appropriate qualifications to perform treatments.

3. Conditions of Service

3.1. Treatments are provided exclusively by prior appointment.

3.2. The Salon reserves the right to refuse to perform a treatment in the event of:

• medical contraindications,
• failure to comply with pre-treatment recommendations,
• the Customer arriving more than 10 minutes late for the scheduled appointment.

3.3. The Customer is obliged to inform the Cosmetologist of their health condition, medications being taken, pregnancy or suspected pregnancy, skin conditions, and allergies.

4. Informed Consent and Qualification for Treatment

4.1. Prior to the first treatment, the Customer is required to complete and sign the “Informed Consent / Customer Record Card” form.

4.2. By signing the form, the Customer confirms that:

• they have been informed about the nature of the treatment and possible skin reactions,
• they confirm the absence of contraindications or assume full responsibility for withholding relevant health information,
• they voluntarily and knowingly consent to the performance of the treatment.

4.3. The Salon shall not be liable for any consequences arising from inaccurate, incomplete, or misleading information provided by the Customer.

5. Payments

5.1. The price list of services is available on the Salon’s website at www.alvaline.pl.

5.2. Payment for a treatment shall be collected either before or immediately after the treatment is performed.

5.3. Treatment packages are personal and non-transferable and are not subject to refund.

5.4. Unused treatments included in a package shall not be eligible for reimbursement.

6. Discounts, Promotions and Bonuses

6.1. The Salon may organize temporary discounts, promotional campaigns, and bonus programs in accordance with separate terms applicable during the respective promotional period.

6.2. Information regarding current promotions and their terms shall be provided to the Customer prior to the commencement of the treatment.

6.3. Final eligibility for a discount or promotion shall be determined on-site, prior to the treatment, by the Cosmetologist or another authorized representative of the Salon.

6.4. Discounts, promotions, and bonuses shall apply exclusively in accordance with their respective terms and may not be combined unless expressly stated otherwise.

6.5. Bonuses, discounts, and promotional benefits are personal in nature, assigned to a specific Customer, and may not be transferred, sold, assigned, or made available to third parties.

6.6. The Salon reserves the right to refuse the application of a discount or promotion if the conditions specified in the relevant promotion have not been met.

7. Appointment Cancellation and Rescheduling

7.1. Any cancellation or rescheduling of an appointment should be made no later than 24 hours before the scheduled appointment time.

7.2. In the event of a failure to cancel an appointment within the required period, the Salon reserves the right to charge the Customer for the appointment or deduct the treatment from the Customer’s package.

8. Liability

8.1. The Salon shall be liable for damage caused to the Customer solely in accordance with the applicable provisions of law, including in particular Articles 415 and 471 et seq. of the Polish Civil Code.

8.2. The Salon’s liability shall be limited exclusively to actual and documented damage resulting from the Salon’s fault.

8.3. In the event of adverse reactions, skin damage, or any other undesirable effects, the Customer shall immediately notify the Salon, no later than within 24 hours following the treatment.

8.4. Failure to provide the notification referred to in Section 8.3 may result in the exclusion of the Salon’s liability.

8.5. The costs of any medical assistance may be covered by the Salon only where:

• the damage is directly related to the treatment performed,
• the damage resulted from the Salon’s fault,
• the costs are properly documented.

8.6. The Customer shall provide the relevant medical documentation supporting their claim.

8.7. The Salon shall not be liable for consequences resulting from the Customer’s individual physiological characteristics, concealment of health information, or failure to comply with post-treatment recommendations.

9. Complaints and Liability for Treatment Results

9.1. Laser hair removal treatments are aesthetic services, and their results may vary depending on the individual characteristics of each Customer.

9.2. The Salon does not accept complaints relating to treatment results, including in particular:

• failure to achieve expected results,
• the number of treatments required,
• the rate of hair reduction.

9.3. Complaints must be submitted exclusively by e-mail to: info@alvaline.eu.

9.4. A complaint must contain the Customer’s details, package number, description of the circumstances, and the requested remedy.

9.5. A complaint may only be submitted until no more than 50% of the treatments included in the package have been used.

9.6. The time limit for submitting a complaint is 7 calendar days from the date of the event giving rise to the complaint.

9.7. Complaints submitted after the above deadline or after more than 50% of the package has been used shall not be considered.

9.8. In the event of a complaint, any discounts, promotional reductions, or special offers applied at the time of purchase shall be disregarded. Any settlement of the complaint shall be based on the standard, non-discounted prices set forth in the applicable Price List.

9.9. The Issuer shall review the complaint within 14 calendar days from the date of receipt.

9.10. The Issuer’s decision shall be final.

9.11. By signing the Informed Consent form, the Customer acknowledges and accepts the above provisions.

10. Personal Data

10.1. Customers’ personal data shall be processed in accordance with the GDPR and applicable data protection laws.
10.2. The controller of personal data is ALVALINE Sp. z o.o., with its registered office in Warsaw.
10.3. The Customer has the right to access, rectify, and request the deletion of their personal data, subject to applicable legal requirements.

11. Final Provisions

11.1. These Terms and Conditions shall enter into force on the date of their publication.
11.2. The Salon reserves the right to amend these Terms and Conditions.
11.3. The current version of these Terms and Conditions shall be available at the Salon.